Sep 25th 2019

WHY YOU SHOULD CONSIDER A ROLE IN CUSTOMER SUCCESS

With the growth of the tech industry the need for Customer Success experience in the next 10 years will grow massively. It is becoming increasingly integral to many organisations out there.

Customer Success people understand intimately how the different pieces of a company fit together – more than any other role in the company – an aspect that gives you the potential to be a successful CEO or COO.

So, whilst you may not be sure exactly what you want to do and the career path you want to go down, the skills that you will develop in a Customer Success role will serve you very well no matter what you choose to do.

So we have pulled together a list of those skills to help you understand the benefits of considering a role in Customer Success:

Customer-facing skills: Being personable, building relationships and gaining trust are vital skills in any career you pursue and will set you up well for future roles.

Patience: Customers will try your patience and so learning to remaining calm in tricky situations is important – and will be important in all aspects of your career.

The ability to use logic over emotion: You can’t meet an emotional customer with emotion. You will develop the abilit to meet them with logic and patience to diffuse the emotion.

The ability to influence others: You will develop the ability to influence other teams to help ensure that fewer and fewer customers are needing your help.

Passion for your role and company: Customer Success is a role that you cannot do without passion. You have to want to help customers and make sure they are happy. It’s more than a job – it’s personal. You need to care.

The ability to be a team player: You will rely heavily on your teammates and others in the organisation.

The skills are also highly transferable to other organisations such as sales, professional services, and training and will set up in good stead for later in life… making your career path exciting.

Interested in a career in Customer Success? Create a profile here and get matching to Customer Success roles today!

For more on working in Customer Success check out: 

MEET OLIVIA: OUR HEAD OF CUSTOMER SUCCESS
MEET JACOB AND FIND OUT WHY HE LOVES HIS ROLE IN CUSTOMER SUCCESS
MEET SAM AND HIS VIEW ON THE WORLD OF CUSTOMER SUCCESS